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How to Troubleshoot Login Issues and Reset Your Password?

Orkhan Jafarli avatar
Written by Orkhan Jafarli
Updated over 9 months ago

Password Requirements:

Planly passwords must be 8-128 characters in length.

How to Change Your Password:

If you are logged in to Planly:

  1. Go to Settings > Password.

  2. Enter your current password.

  3. Set a new password and confirm it.

  4. Click Change Password.

Forgot Your Password?

  1. Go to Settings > Password and click Get Reset Password Link.

  2. Check your email for the reset link or verification code.

  3. Click Change Password in the email or enter the verification code in the prompt.

Note: The password reset link expires in 60 minutes.

Can’t Log In to Your Planly Account?

  1. Go to the Planly login page and enter your registered email.

  2. Follow the password reset steps as described above.

If You Didn’t Receive the Password Reset Email:

  • Check spam or promotions folders.

  • Ensure you are entering the correct email address.

  • If using a company email system, ensure your administrator allows emails from the @planly.com domain.

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